Frequently Asked Questions
Q: How far in advance should I place my order?
A: We recommend booking at least 2–4 weeks in advance to ensure availability, especially during busy seasons. We try our best to include wiggle room for rush orders depending on our schedule.
Q: What areas do you service?
A: Our balloon studio is located near Fair Oaks Ranch in Boerne, but we service San Antonio, TX, and serve the greater San Antonio area and surrounding communities. Delivery fees vary by location. We travel to other cities for larger installations.
Q: Do you have order minimums?
A: Yes, order minimums vary depending on the delivery location, date, and type of installation. Smaller balloon options, like grab-and-go garlands and bouquets, are available for pick-up.
Q: How long will the balloons last?
A: Indoor balloon decor can last several days to weeks, depending on the environment. Outdoor installations are subject to weather and may only last hours in heat, wind, or direct sun.
Q: Do you provide helium balloons?
A: Yes! We offer helium bouquets for birthdays, showers, corporate events and other special occasions. Helium balloons are best for short-term events and are typically available for pick-up or delivery for large quantities or as an add-on to an order.
Q: What if I need something unique?
A: We love custom work! From themed props and custom colors to branded corporate installations, we’ll work with you to design decor that matches your vision.
Q: Do you handle setup and teardown?
A: Yes, for larger installations our team provides full delivery, setup, and optional teardown services. Grab-and-go options are available for clients who prefer to pick up and set up themselves.
Q: Are the balloons environmentally friendly?
A: We use high-quality latex balloons, which are 100% biodegradable, and follow safe balloon practices. Latex-free options are also available upon request for those with a latex allergy or companies with a latex-free policy.
Policy Questions Answered
Q: Do you require a deposit?
A: Yes. A non-refundable retainer is required to secure your booking. Your date is not considered reserved until the retainer is received. The remaining balance is due prior to delivery or installation.
Q: What is your cancellation policy?
A: Cancellations made less than 10 days before the event are non-refundable. We are happy to reschedule to a new date (based on availability) if you provide advance notice.
Q: Do you set up balloons outdoors?
A: Yes, but please note that balloons are sensitive to heat, wind, and direct sunlight. While we use professional-quality products, outdoor decor may only last a hours in extreme conditions. In the event of severe weather, we may recommend moving the installation indoors or adjusting the design.
Q: How much is delivery?
A: Delivery fees are based on mileage, time of day, and the complexity of setup. Additional charges may apply for early morning, late-night, or extended-range deliveries.
Q: Do you offer teardown after the event?
A: Yes! Teardown/strike services can be added to your booking for an additional fee. If not selected, clients are responsible for safe disposal after the event.
Q: Are balloon releases allowed?
A: No. We do not provide or support balloon releases, as they can harm wildlife and the environment. Instead, we are committed to safe balloon practices and offer biodegradable latex and latex-free options when needed.
Q: Are balloons safe around kids?
A: Balloons can pose a choking hazard and should never be left unattended with small children. Please plan responsibly when balloons are part of your event.